FitnessGenes Customer Support

FAQ

• General Inquiries

  • Can I see a sample report, I'm not sure if this product is suitable for me or what I'm looking for
  • Is there someone I could speak to before I buy?
  • How do you compare to your competitors?
  • Can I upload my data from another DNA analysis company into FitnessGenes?
  • I work for a magazine, TV show, or online publisher. Who do I send media inquiries to?
  • Can I order this as a gift for someone else?
  • Can I buy more than one product? E.g. For my family members or gym mates?
  • I'm a personal trainer / coach...can I use your DNA analysis with my client?
  • Can I claim the cost against my health insurance or plan?
  • Do you sell to Gyms, Personal Trainers, and business' as well as individual clients?

• Ordering

  • Does the DNA analysis differ between the different systems/Products?
  • Can I purchase just a workout plan?
  • What Currencies do you accept?
  • Is purchasing a 'Complete' Genetic Workout System the same as purchasing the 'Starter' and 'Progression' System together?
  • Is it possible to get a discount if I purchase several products at once?
  • Who provides your secure payment facilities?

• My Order

  • How long will it take for me to receive my order?
  • How do I register my DNA Kit once I receive it?
  • I bought the DNA analysis and want a plan. Do I need to purchase another DNA analysis?
  • How can I get a receipt for my order?
  • I purchased the wrong plan, can I change it?

• Shipping & Delivery

  • Do you provide a tracking number?
  • Where should I return my DNA sample to?
  • Do you ship internationally/to my country ?
  • How much is return postage?
  • The box says "Freepost FitnessGenes" is that enough for it to reach you?
  • My DNA kit has not arrived, what should I do?
  • Can you Ship to a PO BOX ?
  • Can you ship to an APO / Forces base?
  • I cannot select my country South Korea as a valid shipping address
  • I can't post my sample back / the local Post-Office has refused to post my sample. What should I do?
  • What should I put down as the value of the kit on my customs form?

• My DNA Sample

  • How do I provide my saliva sample?
  • My sample has has failed at the lab, what am I doing wrong?
  • Will my sample expire before it is returned to you?

• DNA Sample Tracking

  • How do I know whether you have received my DNA sample?
  • How can I check the progress of my DNA sample?
  • I forgot to register my DNA kit before sending it back, what should I do?
  • How long does it take to receive my results?
  • How do I log in to the FitnessGenes members' site?
  • How can you be sure it's my sample / results?

• Science

  • Will my results change over time and will I need to provide another sample?
  • Is there any scientific research or proof to support what FitnessGenes recommends?
  • Why do you use a spit test rather than a cheek swab or a hair sample?
  • Where is your laboratory based?
  • Are my traits, workout plans and nutrition guidance based on DNA results only?
  • I have type 1 diabetes, Is there anything I should know?
  • How will your recommendations, training and nutrition plans help me?
  • What do you test for?
  • Do you do health reports or provide any medical related information?
  • Are these plans tailored to my genetic results?
  • Does the DNA test give info on intolerances and food sensitivities?
  • Can I still do the test if I am pregnant or ill?
  • Do you test for Gluten Intolerance?

• Workout plans

  • How customised is the plan - can I swap the exercises for example as there are a few I can't do?
  • How much can I really improve if I am a experienced bodybuilder?
  • Which is your most popular plan?
  • The plan involves exercises that I don't have equipment for, what should I do?
  • How long are the workouts usually per day and how many days a week am I supposed to train?
  • What happens after I complete the Plan?
  • I've lost my plan activation code, can this be resent?
  • How long will the plan be available in my account?
  • Do you offer a training plan for beginners?
  • Do you have any plans I can do at home or when travelling?
  • How do I chose the right plan for me?
  • What are the differences between the Genetic Workout systems?
  • I have a pre-existing medical condition, is this analysis and recommendations suitable for me?
  • Which plans need gym equipment?

• Nutrition Plan

  • Are the recipes in my member's area tailored to my recommendations?
  • Is the nutrition plan suitable for vegans, vegetarians, my personal tastes / preferences?
  • Do you have any suggestions on specific apps or sites I can use to help follow the nutrition plan?
  • What does the nutritional information consist of?

• My Members' Area

  • How do I share my results ?
  • What is truefeed?
  • What is a master trait?
  • Where can I find my workout plan?
  • How can I update my personal details in my profile ?
  • Can I change the email address on my account ?
  • What is a trait?
  • What are Insights?
  • What are Actions?

• Privacy

  • What happens to my DNA sample after you've tested it?
  • Who do you share data with? Will you ever share my data with anyone else?
  • If I were to participate in research, how much of my data would be used?
  • How can I access your terms and conditions?
  • How can I access your cookie policy?
  • What is your Data Protection Policy / can I see your policy?
  • What is your Privacy Policy / can I see your policy?